Damian Whitlam explores how generative AI is making it easier for patients to pursue dental complaints and negligence claims, while creating new risks and resource pressures for practices, insurers and regulators.
Generative AI is increasingly being used by patients to bring complaints and negligence claims against dental providers. The AI model makes it easier for patients to pursue disputes because the barriers to adoption are low and the technology is simple to access and use. Put simply, it has never been easier for patients to complain.
