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Empowering dental practice managers: Lisa Bainham explores the benefits of the Association of Dental Administrators and Managers (ADAM) and why you should join. The role of a dental practice manager (PM) is complex and varied, demanding a unique blend of skills to ensure smooth operations, compliance, and exceptional patient care. Recognising these challenges, the Association…
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Spending my weeks inside dental practices, working alongside different teams and leadership styles, gives a very real insight into how practices actually function day to day. One of the most consistent themes that emerges is this: as practice owners and managers, we often underestimate just how much influence we have over the direction, culture and…
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Lisa Bainham explains why dental practices thrive on intentional leadership, helping them to get the most out of the practice manager-owner partnership. Building a strong leadership team in a dental practice is one of the most important, and often most overlooked, elements of running a successful business. Over the last two years, I’ve been approached…
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Lisa Bainham explains how language can make or break a conversation at a crucial moment in a patient’s experience of your dental practice. In any patient-facing role, especially front of house (FOH), the way we speak matters. A lot. It’s not just what we say – it’s how we say it. The wrong choice of…
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Lisa Bainham explains why saying no is an essential part of balancing leadership and relationships as a dental practice manager. In the fast-paced and demanding environment of a dental practice, managing a team effectively while fostering positive relationships can be a delicate balancing act. As a dental practice manager, one of the most powerful tools…
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Lisa Bainham explains how patient reviews and feedback can be utilised for enhanced dental practice management and compliance. In today’s digitally connected world, patient reviews and feedback are invaluable tools for dental practice management. Not only do they offer insights into patient satisfaction and areas for improvement, but they also play a crucial role in…
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Lisa Bainham discusses how establishing a routine with good habits can result in maximum efficiency in dental practices. In the high-pressure environment of a dental practice where every minute counts and patient care is paramount, establishing daily routines and habits can be a game-changer. Consistency and structure not only boost efficiency but also help dental…
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Lisa Bainham explains the value of organisation charts as a tool for dental practice managers and the wider team. An organisation chart is a visual representation of the structure of an organisation. It outlines the roles, responsibilities, and relationships between individuals within the company. Here’s how it can be an invaluable management tool for you…
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Nicola Gresty, Practice Plan area manager, caught up with Lisa Bainham, practice manager at The Old Surgery, to talk about how to deal with late cancellations and why practices shouldn’t be afraid to put policies or treatment deposits in place. Have you seen a change in the number of cancellations in the last 18 months?…
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Lisa Bainham explains how a knowledgeable team and a shiny practice can help you and your patients get off the starting line the right way. Over the past 20 years, we have tweaked our patient journey continuously to provide the best care for our patients, an enjoyable workflow for our team, and reach our conversion…
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