From chaos to clarity: a PM’s guide to building confident, high-standard teams
This webinar will equip practice managers (PMs) with the confidence and practical tools to lead their teams.
The session will show how to lead yourself first, set clear expectations, communicate direction and build a culture where people thrive.
Learning outcomes
- Understand the foundations of confident leadership and why PMs must lead themselves first
- Communicate vision, direction and expectations clearly so the team knows the identity, purpose and story of the practice
- Build a stronger team culture by defining behaviours and reinforcing what is created or allowed
- Use high-support/high-challenge communication to improve performance and confidence across the team
- Delegate with authority, not tasks, and create simple systems that increase ownership and reduce PM overwhelm.
Speaker: Mark Topley
Mark Topley is a leadership, culture and performance coach who helps dental practice owners build teams that hold their standards without the owner carrying everything.
Drawing on 25+ years in dentistry, and his own experience of burnout, Mark works with principals and practice managers across the UK, and speaks regularly at events including the Dentistry Show, BDA and BDIA.
He writes for Dentistry and Private Dentistry, and runs the Practice Manager Bootcamp.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of From chaos to clarity: a PM’s guide to building confident, high-standard teams.
This CPD meets the criteria for the GDC’s development outcome B
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