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Mark Topley helps dental practice owners and managers identify who is responsible for burnout and its consequences to build calm, high-performing teams. Most practices have a wellbeing initiative of some kind. A wellbeing lead, a mental health first aider, a fruit bowl in the staff room nobody quite trusts. And most owners have a frustration…
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Mark Topley explains why engagement is the key to retention of a strong dental team and how you can create it in your own practice. Recruitment will always be part of running a dental practice. But if that’s all you’re focusing on, you’re just refilling a bucket without plugging the holes. And those holes are…
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‘Both generations have been shaped by uncertainty’: Mark Topley explores why, for generation Z and millenials, it’s not about perks but about purpose. If you’ve ever wondered why recruitment feels harder than ever, why retention is a constant battle, or why team members seem to treat jobs as transactional rather than a career, you’re not…
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‘Every decision we make impacts the environment’: Mark Topley explains why sustainable dentistry is becoming a necessity. When you think about the future of dentistry, what comes to mind? Maybe advanced technology, smarter AI, or even fully digital workflows? But what if I told you that the real game-changer is something far more impactful, rooted…
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Mark Topley discusses a new approach to leading teams in private practice to create a workplace where everyone thrives. We all appreciate that there’s a great deal that goes into building a successful practice – clinical excellence, patient care, and efficient operations – but none is more critical than the strength of your team. The…
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Mark Topley discusses the surprising key to recruitment and retention, and the importance of considering corporate social responsibility (CSR) when creating your workforce. These days, what people want from their jobs has changed a lot. This shift has been happening for years, but the pandemic really brought it into focus. In dentistry, just like in…
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As more consumers than ever demand services that are environmentally friendly, transparency and honesty are key to preventing greenwashing and being authentically sustainable, says Mark Topley. It seems that virtually every consumer brand on the planet is keen to align itself with the growing consumer demand for sustainability – and for good reason. The desire for…
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Mark Topley explains how Go Practice Green can help your practice become more sustainable with minimal time, effort and disruption. In the midst of the growing patient and employee demand for eco-responsibility, understanding sustainability is not just an ethical imperative – it’s a business one, too. ‘Go Practice Green’ is your new dental-specific sustainability platform.…
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Leading from the front: Mark Topley shares his seven key strategies for becoming a leader with an outstanding team. If you’re reading this, chances are you’re grappling with the complexities of leadership in today’s ever-changing landscape. The challenges are many: recruitment, retention, competitive remuneration, and the ever-looming threat of your talent being poached by competitors.…
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Mark Topley describes the importance of dental practices understanding their carbon footprint and ways to improve it. As we all return to work after the summer break, it’s a perfect time to refocus our attention to the environment. The laid-back days of summer often give us a chance to reconnect with nature, reminding us of…
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Mark Topley explains how to achieve more sustainable procurement and examines the impact this will have on the future of the profession. Sustainable procurement is a compelling paradigm shift gaining an increasing momentum across many sectors. In dentistry, the potential to transform procurement strategies towards more sustainable, ethical options is vast. But the key to…
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A positive culture is fundamental to your practice, says Mark Topley, and it’s completely within your power to create one. The late, great Peter Drucker was right: ‘Culture eats strategy for breakfast.’ No matter how gifted you are clinically, commercially or strategically, your practice simply will not succeed if your culture is toxic. Culture is the only sustainable aspect of…
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Mark Topley explores what it means to be a great boss, and to lead a productive, happy team and a sustainable, responsible business. As the world continues to change and evolve, so do the expectations and requirements of being a great boss. In 2023, simply meeting the bottom line is no longer enough. A successful business…
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Mark Topley explains some of the things great bosses will do in a recession that will set them apart. Pretty much everyone I speak to at the moment agrees that it’s tough out there. Whether they are clients, fellow coaches, CEOs, managers or the fantastic people who work in dental practices, we all agree that…
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Mark Topley gives an insight into sustainability in the dental sector and outlines some ways that you can make your practice more sustainable. Mark, thank you for speaking with us. Could you please tell us a bit about yourself and what you do? My name is Mark Topley. I basically help dentists to have…
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In the final blog of a four-part series, Mark Topley explains why reviewing and celebrating your progress is important. If you’re over the age of 40, you’ll probably remember ‘Smashy and Nicey’, characters created by Harry Enfield and Paul Whitehouse in the early 90s. A parody of a particular generation of ageing radio DJs, the…
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In the third of a four-part series, Mark Topley explains how to implement a more sustainable approach to running your practice. In our first two columns, we looked at why sustainability matters, and how to create the foundations for your plan. If you’ve not yet read those two articles, I recommend taking a look. If…
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In the second of a four-part series, Mark Topley explains how to plan a more sustainable approach to running your practice. Most people I speak to are aware of the need to run a more sustainable practice. This awareness is usually married with a desire to act. But where many fail is taking that critical…
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After COP26 launched this week, Mark Topley explores what sustainability means for dentistry and those working in the profession. You can’t fail to have noticed that a rather important event kicked off in Glasgow this week. In planetary terms, COP26 (or the 26th Council of the Parties) is the most significant global government conference ever.…
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